Okavango Delta

Code of ethics

As a CTGA member we shall at all times:

  • Conduct ourselves in a professional manner, displaying high levels of integrity and honesty.
  • Deliver the best possible service – use sensitivity, empathy and good communication skills when dealing with tourists.
  • Remain loyal to your employer and never solicit business or commission for personal gain.
  • Remain objective, positive and diplomatic when presenting our country to tourists.
  • Show respect and loyalty to fellow colleagues in the guiding and hospitality industry – encourage, nurture and support inexperienced colleagues
  • Be diplomatic and discreet when dealing with disputes, or potential disputes.

Code of conduct

As a CTGA Member we shall at all times:

  • Openly display the official guiding badge and carry our Tourist Guide Identification Card when on duty.
  • Dress neatly, respectfully and appropriately to the occasion.
  • Be punctual.
  • Act in a responsible and mature manner.
  • Carry out itineraries to the best of your ability.
  • Report back to the employer on completion of each itinerary.
  • Administer First Aid but never give medication (unless medically qualified to do so).
  • Never knowingly misrepresent the facts
  • Behave in a manner that is NOT prejudicial to the objectives of the Association

DEPARTMENT OF ENVIRONMENTAL AFFAIRS AND TOURISM'S THE TOURIST GUIDE CODE OF CONDUCT AND ETHICS

A Professional Tourist Guide:

  • Shall be welcoming and demonstrate an enthusiasm for South Africa.
  • Shall at all times show willingness to provide optimum support and quality service to all tourists, and will give tourists an opportunity to enjoy or visit a desired destination.
  • Shall in no way discriminate in rendering service to any tourist on any basis, e.g. colour, gender, ethnicity, nationality, physical challenge, age, etc.
  • Shall be impartial, unbiased and positive, and represent South Africa objectively.
  • Shall be suitably dressed and presentable at all times.
  • Shall be punctual, reliable, honest, conscientious and tactful at all times.
  • Shall be a responsible driver, when driving as a guide.
  • Shall carry out the program/itinerary of a tour to his/her best abilities and be loyal to the company/organization that he/she is representing.
  • Shall deal with conflict in a sensitive and responsible manner.
  • Shall report any incident of injury or death to a nearby tourist authority or police station.
  • Shall be knowledgeable and shall assist tourists and not provide them with misleading information.
  • Shall in the event of not being familiar with, or being unable to provide information requested by a tourist, consult with the appropriate authorities for assistance.
  • Shall at no time be under the influence of alcohol or a narcotic substance while on duty and shall refrain from administering any medication to a client without proper medical consultation.
  • Shall never solicit for clients or gratuities.
  • Shall be concerned at all times for the safety of the tourist.
  • Shall wear the appropriate tourist guide badge and will carry his/her registration card.
  • Shall treat all people, cultures and the environment with respect.